(Last updated: 10/02/2025)

This Privacy Policy describes how FlashCat LLC (“FlashCat,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase from www.flashcat.io (the “Site”), or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means any user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will post the revised Privacy Policy on the Site, update the “Last updated” date above, and take any other steps required by applicable law (such as obtaining your consent if required). We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

What Personal Information We Collect

To provide the Services, we collect (and have collected over the past 12 months) personal information about you from a variety of sources, as outlined below. The information we collect and how we use it can vary depending on how you interact with us.

Information We Collect Directly from You: Information that you directly submit to us through the Services may include:

  • Basic contact details, such as your name, mailing address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation details, email address, and phone number (for example, when you make a purchase).
  • Account information, if you create an account with us (such as a username, password, and responses to any security questions).
  • Shopping information, including the items you view on our Site, the items you add to your cart or wishlist, and similar browsing or preference data.
  • Customer support information, including the content of your communications with us (for example, information you provide when you send us a message, email our support team, or otherwise contact us for help).

Information We Collect through Cookies and Similar Technologies: We automatically collect certain information about your interactions with the Services (“Usage Data”). We (or our service providers) use cookies, pixels, and similar tracking technologies to gather this Usage Data. This information may include details about how you access or use our Site and account, such as: your device type, browser and operating system information, your network connection and IP address, and data about your browsing actions on our Site (e.g. pages you visit, links you click, and the date/time of your visits).

Information We Obtain from Third Parties: We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. For example:

  • Companies that support our Site and Services (such as our e-commerce platform provider, Shopify) may collect certain data about you and share it with us to facilitate functionality of the Services.
  • Our payment processors collect payment information (e.g. your credit or debit card number, bank account details, and billing address) in order to process your payments and complete your orders. They may share confirmations or status updates with us for order fulfillment purposes.
  • Advertising and analytics partners may collect information about your interactions with our Site, our emails, or our online advertisements through the use of cookies, pixels, web beacons, SDKs, and other tracking technologies. This helps us understand user engagement and promote our products more effectively.

Any information we obtain from third parties is treated in accordance with this Privacy Policy. However, please note that we are not responsible for the accuracy of information provided by third parties or their policies and practices. (See the Third-Party Websites and Links section below for more information.)

How We Use Your Personal Information

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, to provide and personalize the Services, to comply with our legal obligations, to enforce our terms of service, or to protect the integrity of our operations, our rights, and the rights of our users or others.

  • Providing Products and Services: We use your personal information to process transactions and deliver our products and Services to you. This includes processing your payments, fulfilling and tracking your orders, sending you confirmations and updates regarding your purchases or returns, creating and managing your user account, arranging for shipping and delivery of products, facilitating any returns or exchanges, and allowing you to post product reviews or feedback.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes. For example, we may send you marketing or promotional communications (such as special offers, newsletters, or text messages) and show you advertisements for our products or services on our Site or on third-party sites. We also use information about you to tailor and improve your experience with our Services and to measure the effectiveness of our advertising campaigns.
  • Security and Fraud Prevention: We use your information to detect, investigate, and prevent fraudulent transactions, spam, abuse, security incidents, and other malicious or illegal activities. This helps us protect the security and integrity of our Services. If you register for an account, you are responsible for keeping your login credentials (username and password) secure. We recommend that you do not share your credentials with anyone. Please notify us immediately if you believe your account has been accessed without authorization so we can take appropriate steps.
  • Communicating with You: We use your information to provide customer support and to communicate with you about the Services. For example, we may respond to your inquiries, address your requests, and send you updates or information related to your account or transactions (such as order confirmations, receipts, technical notices, or security alerts). Using your information in this way allows us to be responsive to your needs, improve our Services, and maintain our relationship with you.

Cookies

Like many websites, we use cookies and similar tracking technologies on our Site. For specific information about the cookies used by our online store (which is powered by Shopify), please see Shopify’s Cookies Policy. We use cookies to power and improve our Site and Services — for example, to remember your actions and preferences, keep you logged into your account, and provide a customized user experience. Cookies also help us run analytics to understand how users interact with our Site (in furtherance of our legitimate interest to administer and optimize the Services). Additionally, we may permit third-party service providers to use cookies on our Site to help tailor the services, content, and advertisements that you see on our Site and on other websites.

Most web browsers are set to accept cookies by default. However, you have the ability to remove or reject cookies by adjusting your browser settings. Please be aware that deleting or blocking cookies can affect your user experience and the availability of certain features of the Services. For instance, some parts of our Site might not function properly if cookies are disabled. Additionally, blocking cookies may not completely prevent all tracking, as it does not affect certain other technologies (like pixels or device identifiers) that may operate independently of cookies.

How We Disclose Personal Information

We do not sell your personal information. However, we may share or disclose your personal information with certain third parties under the following circumstances (always in accordance with this Privacy Policy and applicable law):

  • Service Providers: We share personal information with trusted third-party companies that provide services to us or perform functions on our behalf. These service providers assist us with a variety of business operations, such as website hosting and maintenance, information technology and security, payment processing, analytics, email delivery, customer service, marketing support, order fulfillment, and shipping. We only share the information that these parties need to perform those services, and they are contractually obligated to protect your data and use it only for the purposes we specify.
  • Business and Marketing Partners: We may disclose certain information to our business partners or marketing partners in order to jointly offer products or services, or to run co-sponsored promotions or events. This includes sharing information with platforms that help run our online store (for example, Shopify as our e-commerce platform) and with advertising partners who assist us in delivering ads to you. Any such partners will use your information in accordance with their own privacy policies, which we recommend reviewing.
  • With Your Consent or At Your Direction: We will share your personal information with third parties if you instruct us to or explicitly consent to us doing so. For example, if you use social media plug-ins or login integrations on our Site (such as using a “Log in with Facebook/Google” feature or sharing content to a social network), or if you ask us to share your information in order to participate in a third-party promotion, we will disclose your information to the relevant third party based on your request and consent.
  • Affiliates: We may share your information with our parent company, subsidiaries, and other affiliated entities as necessary. (For instance, if FlashCat LLC ever becomes part of a larger corporate group, we might share information within that corporate family.) Sharing data with our affiliates allows us to streamline our services and operate effectively. Any information shared within our corporate group will still be used only as permitted by this Privacy Policy.
  • Business Transfers: If we undergo a business transaction, such as a merger, acquisition, reorganization, sale of assets, or if we enter bankruptcy or receivership, your personal information may be transferred to a successor or affiliate as part of that transaction. We will ensure that any such transfer of information is handled in accordance with applicable privacy laws.
  • Legal Obligations and Safety: We may disclose your personal information when we believe in good faith that such disclosure is required to comply with a legal obligation or request. This includes responding to lawful subpoenas, court orders, or other legal processes. We may also share your information if necessary to enforce our agreements or policies, or to protect our rights, property, or safety, or that of our customers, users, or others (for example, to prevent fraud or respond to a government inquiry or an emergency situation).

User-Generated Content

Some parts of our Services may allow you to post content that can be viewed by others – for example, product reviews, comments, or other forum-type contributions. Please be aware that any information you choose to submit in these public areas of the Services will become publicly accessible information. We cannot control how other people may use or disclose content you post publicly through our Services.

If you submit user-generated content, you do so at your own risk. We urge you to consider the sensitivity of any information you share in public forums. We are not responsible for the privacy, security, accuracy, use, or misuse of any information that you make available to others through our Services. Once you have posted information publicly, that information can be collected and used by third parties (or other users) without our knowledge, and you may not be able to retrieve or delete it. Always exercise caution when sharing personal information in public spaces online.

Our Site may contain links to websites or online services that are operated by third parties (not by FlashCat LLC). If you click on one of these links, you will be directed away from our Site and to a third-party site. We do not control, and are not responsible for, the content, privacy practices, or security of websites that are operated by others. We recommend that you review the privacy policies and terms of use of any third-party websites or services that you visit or use.

Information that you provide to third-party websites or platforms (for example, via social media or other websites that are not under our control) is not covered by this Privacy Policy. For instance, if you post information on a social networking site or in an online forum, that information may be visible to other users of those platforms and potentially to a broader public, depending on the platform’s settings. FlashCat LLC is not responsible for the use or misuse of any personal information you provide on third-party sites. The inclusion of a link to a third-party site on our Site does not imply that we endorse or have reviewed the third party’s site or policy.

Children’s Data

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of 13 (or under the age of 16 in certain jurisdictions, or other age as defined by applicable law). If you are under the applicable minimum age, please do not use the Services or submit any personal information to us.

If you are a parent or guardian and you believe that a child under the applicable age has provided personal information to us without your consent, please contact us using the information in the Contact Us section below. We will take steps to promptly delete the child’s information from our records.

As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” the personal information of individuals under 16 years of age (as those terms are defined under relevant laws).

Security and Retention of Your Information

We employ reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards appropriate to the sensitivity of the information. However, please understand that no method of transmission over the Internet, and no method of electronic storage, is completely secure. Therefore, we cannot guarantee absolute security of your personal information. Any information you send us is transmitted at your own risk. We urge you to take steps to keep your information safe as well – for example, by choosing a strong, unique password for our Site and not sharing it with others, and by using secure networks to access the internet.

We will retain your personal information for as long as it is needed to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include: the duration of your relationship with us (for example, for as long as you have an account with us or keep using the Services), the type of personal information and how it is used (for instance, to fulfill your orders or provide you with customer support), and any legal or regulatory requirements that apply to us (such as mandatory retention laws, tax or accounting obligations, or the need to preserve information in the event of litigation). When we no longer have a legitimate need to retain your personal information, we will dispose of it securely or anonymize it in accordance with our data retention policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights vary by jurisdiction and may only apply in certain circumstances. We will honor your rights to the extent required by applicable law. These rights may include:

  • Right to Access / Know: The right to request confirmation of whether we are processing your personal information, and to request a copy of that information, along with details about what we have collected, how we have used and shared it, and who we have disclosed it to.
  • Right to Delete: The right to request that we delete personal information that we have collected from you, subject to certain exceptions. For example, we may need to retain some information to complete a transaction you initiated, to comply with a legal obligation, or for other purposes allowed by law.
  • Right to Correct: The right to request that we correct or rectify any inaccurate personal information we hold about you.
  • Right to Data Portability: The right to request a copy of your personal information in a portable, machine-readable format, and to have that information transmitted to another service provider (when technically feasible and required by law).
  • Right to Opt Out of Sale/Sharing/Targeted Advertising: The right to opt out of certain data disclosures that are considered a “sale” or “sharing” under applicable laws, as well as the right to opt out of the processing of your personal information for targeted advertising purposes. (These rights are provided by laws such as the California Consumer Privacy Act (CCPA) as amended by the CPRA, and similar laws in other states.)
  • Right to Limit Use of Sensitive Personal Information: If we process any sensitive personal information (as defined by applicable law) about you, you may have the right to limit our use or disclosure of that sensitive information to only what is necessary to perform the Services or provide the goods you have requested, or for other purposes permitted by law.
  • Right to Restrict or Object to Processing: In certain jurisdictions, you may have the right to request that we restrict the processing of your personal information or to object to certain types of processing. For example, you might object to processing based on our legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Your withdrawal will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect processing of your information under other legal bases.
  • Right to Appeal: If we deny or partially deny a privacy rights request that you make, you may have the right to appeal our decision. We will provide you with information on how to appeal in our response to your request, or you can contact us for details on the appeal process.
  • Communication Preferences: You have the right to opt out of our marketing communications. You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional email, and you can opt out of marketing text messages by following the instructions provided in those messages (such as texting “STOP” in reply). Even if you opt out of marketing messages, we may still send you non-promotional messages, such as those about your transactions or account.

Exercising Your Rights: You can exercise any rights that apply to you by contacting us using the information provided in the Contact Us section below. Some of our Services may also enable you to access, correct, or delete certain information directly through your account settings. When you make a request, we may need to verify your identity before acting on it, to make sure that we are fulfilling requests for the correct individual. For example, we might ask you to confirm certain personal details we already have on file, or to verify control of your email account. We will use the information you provide in connection with a request only to process and document your request, and for security or fraud-prevention purposes.

We will not discriminate against you for exercising any of these rights. This means, for example, that we will not deny you goods or services, charge you different prices, or provide a different quality of service just because you exercised your privacy rights. In certain cases, you may designate an authorized agent to make a request on your behalf (as permitted by relevant laws). If you do so, we will take steps to verify that the person or entity making the request is properly authorized to act on your behalf, which may include requiring proof of that authorization and confirmation from you. We strive to respond to valid privacy requests in a timely manner, as required by law (typically within 30-45 days, depending on the specific legal requirement).

Complaints

If you have a concern or complaint about how we are handling your personal information, please contact us first using the information in the Contact Us section below so that we can address your concern. We will do our best to investigate and respond to any privacy complaints or issues you raise. If you are not satisfied with our response, you may have the right to seek further recourse. Depending on your jurisdiction, this could include the right to contact or lodge a complaint with your country’s or state’s data protection authority or privacy regulator. For example, individuals in the European Economic Area (EEA) or the United Kingdom (UK) can contact their local Data Protection Authority or the UK Information Commissioner’s Office, respectively, if they have concerns about how we process their personal data.

International Users

FlashCat LLC is based in the United States, and our Services are primarily intended for users in the U.S. However, we may transfer, process, and store personal information about you in locations outside of your home state, province, or country, including the United States. In fact, our website servers and our central databases are likely hosted in the U.S., and our service providers may themselves be located in the U.S. or other countries. This means that your information could be processed in a country that has different data protection laws than the laws in your country (and, in some cases, may not be as protective).

If you are located in a region such as the EEA, the UK, or another jurisdiction with laws governing data collection and use that differ from U.S. law, please note that we will transfer your personal information to the United States (or other jurisdictions where we or our service providers operate) with appropriate safeguards in place to ensure that your privacy rights are protected. Whenever we transfer personal information out of the EEA or UK, we will rely on a valid legal mechanism to do so. Typically, this will involve using standard contractual clauses approved by the European Commission (and/or the UK’s relevant authority) which contractually oblige the recipient of the information to protect it in line with European data protection standards. In some cases, we may rely on your consent for the transfer, or other derogations permitted by law. If you have questions about international data transfers, you can contact us as described below.

Marketing Communications and Use of Autodialers and AI

If you provide us with your contact information (such as your phone number or email address) and give consent to receive marketing communications, we will use that information to send you promotional messages about our products and services. These communications may include, for example, marketing text messages (SMS), promotional emails, or pre-recorded/automated phone calls. We may use automated dialing systems and artificial intelligence (AI) technology to help deliver these communications efficiently. The content of these messages will typically consist of special offers, promotions, updates, newsletters, or other information related to FlashCat’s products and services that we believe may be of interest to you.

We rely on your consent to send you marketing communications and to place automated calls or texts using autodialers or AI. You can withdraw your consent at any time. If you no longer wish to receive marketing text messages or calls, you may follow the opt-out instructions provided in those messages (for example, by texting “STOP” in response to a text, or using the key prompts to opt out of a phone call). For marketing emails, you can click the “unsubscribe” link typically included at the bottom of each email. You can also contact us directly (see Contact Us below) to request that we remove you from our marketing lists. Once you opt out, we will stop sending you marketing communications via the channel you opted out of. (Please note that even if you opt out of marketing messages, we may still send you non-promotional communications, such as information about your orders, account alerts, or customer service messages.)

We may use reputable third-party service providers to facilitate the delivery of marketing communications (for instance, services that help send bulk emails or text messages, or dialer services for calls). Any third-party providers we use for this purpose are required to comply with applicable telemarketing and privacy laws and to protect your personal information. We also implement reasonable security measures to safeguard the personal information used in our marketing communications. However, no system is infallible — please be aware that electronic communications (whether emails, texts, or calls) carry inherent security risks, and we cannot guarantee the absolute security of information shared in this context.

You have choices and rights regarding marketing communications from us. In addition to the general privacy rights described in the Your Rights and Choices section of this Privacy Policy, you have the right to object to or restrict the use of your information for direct marketing purposes. For example, you can request that we not use automated decision-making or AI to personalize marketing calls or messages for you, or you can request human review of any significant decisions that may affect you. We will honor your rights and opt-out preferences in accordance with applicable laws.

By using our Services and providing your consent to receive marketing communications, you acknowledge and agree to the practices described in this section. This includes our use of autodialers and AI technology to contact you with promotional messages, as well as your ability to opt out or withdraw consent at any time. Except as required by law, we will not be liable for any damages resulting from the use of autodialers, AI, or our marketing communications. By consenting to receive marketing communications, you agree to indemnify and hold FlashCat LLC harmless from any claims or liabilities arising out of your use of our Services or your receipt of marketing communications from us (to the extent permitted by law).

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you would like to exercise any of the rights available to you, please do not hesitate to contact us:

  • Email: admin@flashcat.io
  • Phone: +1 (602) 805-8111
  • Mail: FlashCat LLC, 1801 E Camelback Rd Ste 102 #1213, Phoenix, Arizona 85016, United States

For purposes of applicable data protection laws, FlashCat LLC is the “data controller” of your personal information. If you are located in the European Economic Area or the United Kingdom, you may contact our representative at admin@flashcat.io with any questions or concerns regarding your personal information or this Privacy Policy.